退款政策

Thank you for shopping at [lizardr.com]! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

### 1. Returns
* **Return Window:** You have 30 calendar days to return an item from the date you received it.
* **Item Condition:** To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
* **Exempt Items:** Several types of goods are exempt from being returned, such as perishable goods (food, flowers), intimate or sanitary goods, and gift cards.

### 2. Refunds
* **Inspection:** Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
* **Processing Time:** If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card). You will receive the credit within 5-10 business days, depending on your card issuer's policies.

### 3. Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange it for the same item, please contact us at [linyangcheng06@gmail.com] with your order number and photos of the issue.

### 4. Return Shipping
* **Shipping Costs:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
* **Trackable Shipping:** If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

### 5. Contact Us
If you have any questions on how to return your item to us, please feel free to contact our customer support team at:
* **Email:** [linyangcheng06@gmail.com]
* **Website:** [lizardr.com]